Refund policy

We want you to love what you ordered from GXB Nior. If something isn't right, here's how we handle it.

Damaged, defective or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund - no need to send the item back.

Returns for other reasons

You can return unused items in their original condition and packaging within 30 days of delivery. Email us first to start a return and we'll send you the return address - items sent back without contacting us first can't be accepted. Return shipping for these returns is paid by the customer, and original shipping charges are non-refundable.

Items we can't accept back

For hygiene reasons, worn jewelry can only be returned if it arrived damaged or defective. Gift cards and sale items marked final sale are non-refundable.

Lost packages

If your order hasn't arrived within 20 business days of shipping, contact us and we'll send a replacement or issue a refund.

Refunds

Once we receive and check your return (or approve a damaged/defective claim), we'll email you. Approved refunds go back to your original payment method within 5-10 business days; your bank may take a few extra days to post it.

Cancellations

You can cancel your order within 12 hours of placing it for a full refund. After that, it may already be in processing.

Exchanges

The fastest way to get a different color or item is to return the one you have and place a new order.

Contact

Email ximariongb@gmail.com with your order number and we'll get back to you within 1-2 business days.